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Frequently Asked Questions

We’re Here to Help.

At Fairview Fittings, we’re committed to providing our customers with clear, reliable information to support every stage of their operation. Whether you’re looking for details about our product specifications, ordering process, certifications, or distribution network, our FAQs are designed to help you find answers quickly. Explore the most common questions about Fairview products, services, and technical support — all in one convenient place.

How to Use the Website

  • How do I log in?

    Press the Log in button in the top right corner of the website. You will be taken to the login page, where you can enter your email and password. If this is your first sign-in attempt, please enter your email address and hit forgot my password. A temporary password will be assigned to you, which you can change once logged into your account.

  • How do I search for products?

    The global search bar at the top of any website page accesses Fairview’s extensive catalogue of items. Actual part numbers, descriptions, and partial numbers are all viable search options.

  • Can I search by my part number? By a competitor’s part number?

    Yes, you can. If logged into your Fairview account, you can search by your own part number or any other alias part number you have attached to your account.

  • What should I do if I don’t see the part I want on the website?

    In the event you cannot find a specific part, contact your local branch.

Ordering on the Website

  • Is there a minimum order amount?

    The minimum dollar order amount is $100.00. Items shall be ordered in package quantity increments.

  • When will my order ship?

    Most orders ship within 24 to 48 hours. If there is an exception to this, you will be notified by your branch.

  • I did not receive a confirmation email for my order. What should I do?

    If you did not receive a confirmation, you can contact your local branch or check the website to see if your order is now pending

  • Can I order from a different Fairview location (not my assigned branch)?

    No, you cannot place orders with a different branch.

  • What does “National Stock” mean?

    National stock is the total amount of the part across all Fairview branches. Local stock is the specific quantity at your local branch. To access the national stock, your local Branch can request a transfer from the stocking branch. Please call for more information.

Your Order has been placed, now what?

  • What happens if my order is lost or damaged?

    If your order does not arrive after shipment, contact your local Branch with your shipment tracking number. If there is damage to your shipment, please take pictures and submit them to your branch, so they can make inquiries directly with the shipping company

  • How do I follow up on back orders?

    You can contact your branch via phone or email.

  • Can I track my shipment?

    Your tracking number will be under the Order Shipment tab for your account.

  • Can I print copies of my orders/ invoices?

    Yes you can. Under the "My Orders" Tab, you will see a list of orders. Click on the order you are looking for. Once the order is on the screen, simply click on the "Print" button and follow the instructions.

  • How do I check the status of my account?

    If you need specific information regarding total amounts owing and due dates, please contact your local branch.

Frequently Asked Questions

We’re Here to Help.

At Fairview Fittings, we’re committed to providing our customers with clear, reliable information to support every stage of their operation. Whether you’re looking for details about our product specifications, ordering process, certifications, or distribution network, our FAQs are designed to help you find answers quickly. Explore the most common questions about Fairview products, services, and technical support — all in one convenient place.

How to Use the Website

  • How do I log in?

    Press the Log in button in the top right corner of the website. You will be taken to the login page, where you can enter your email and password. If this is your first sign-in attempt, please enter your email address and hit forgot my password. A temporary password will be assigned to you, which you can change once logged into your account.

  • Can I search by my part number? By a competitor’s part number?

    Yes, you can. If logged into your Fairview account, you can search by your own part number or any other alias part number you have attached to your account.

  • What should I do if I don’t see the part I want on the website?

    In the event you cannot find a specific part, contact your local branch.

Ordering on the Website

  • Is there a minimum order amount?

    The minimum dollar order amount is $100.00. Items shall be ordered in package quantity increments.

  • When will my order ship?

    Most orders ship within 24 to 48 hours. If there is an exception to this, you will be notified by your branch.

  • I did not receive a confirmation email for my order. What should I do?

    If you did not receive a confirmation, you can contact your local branch or check the website to see if your order is now pending

  • Can I order from a different Fairview location (not my assigned branch)?

    No, you cannot place orders with a different branch.

  • What does “National Stock” mean?

    National stock is the total amount of the part across all Fairview branches. Local stock is the specific quantity at your local branch. To access the national stock, your local Branch can request a transfer from the stocking branch. Please call for more information.

Your Order has been placed, now what?

  • What happens if my order is lost or damaged?

    If your order does not arrive after shipment, contact your local Branch with your shipment tracking number. If there is damage to your shipment, please take pictures and submit them to your branch, so they can make inquiries directly with the shipping company

  • How do I follow up on back orders?

    You can contact your branch via phone or email.

  • Can I track my shipment?

    Your tracking number will be under the Order Shipment tab for your account.

  • Can I print copies of my orders/ invoices?

    Yes you can. Under the "My Orders" Tab, you will see a list of orders. Click on the order you are looking for. Once the order is on the screen, simply click on the "Print" button and follow the instructions.

  • How do I check the status of my account?

    If you need specific information regarding total amounts owing and due dates, please contact your local branch.